About Soxio
Built in Surakarta.Made for the front line.
- Company
- PT Nexolab Global Innovation
- Based in
- Surakarta, Indonesia
- Product
- Soxio Omnichannel CRM
- Support
- 24/7 via WhatsApp & email
Soxio is an omnichannel CRM built by PT Nexolab Global Innovation. We route WhatsApp Business API, Instagram, Messenger, Telegram, and web chat into one shared inbox, then give the team a CRM, ticketing, and a bot trained on their own answers.
5 channels · 13 languages · 4 products · 1 login
Why we exist
A customer does not care which app they messaged you on. Your team should not have to either.
Indonesian businesses already run their customer conversations on WhatsApp. The trouble starts when the same thread continues on Instagram, moves to a phone call, and ends up in a spreadsheet nobody opens again. Chat tools do not know about your pipeline; CRMs do not know about your chats.
Soxio closes that gap. Every message lands in one thread list, filed under one customer record, with tickets, reporting, and an AI assistant reading from the same data. When the bot cannot help, a human picks it up with the full history already in front of them.
What we build
Everything the conversation touches.
Soxio is not a chat widget bolted onto a CRM. It is one system: the channels, the customer record, the ticket queue, and the bot all read from the same data.
- 01
Unified inbox
WhatsApp Business API, Instagram, Messenger, Telegram, and web chat land in one thread list, with the whole history attached to the person.
5 channels · 1 thread list - 02
CRM & customer data
Every chat, contact, and internal note is filed under one customer record, with a pipeline your team can move forward.
pipeline · labels · notes - 03
Tickets & SLA
Track, assign, and resolve customer issues against SLA targets, with the full audit trail kept on every ticket.
levels · assignment · SLA - 04
Trainable AI bot
Answers are built from your own documents and rules, never generic scripts, and hand over to a human the moment a request turns complex.
own documents · handoff - 05
Live reporting
Executive KPIs, per-agent performance, bot containment, and the lead funnel, refreshed as chats come in.
KPIs · volume · funnel - 06
Broadcast & lead gen
Pull local business leads by area and category, then schedule bulk promos across WhatsApp and email from the same console.
leads · scheduling
How we build
Four rules the platform is built on.
None of them are features you have to configure. They are the reasons the product looks the way it does.
Answers before automation
The bot is trained on your documents and your rules. It answers from what you gave it and hands over the moment it is unsure. It never improvises on a customer's behalf.
One login, not five tabs
Channels, CRM, tickets, and reporting share one account and one customer record, so nobody has to reconcile two versions of the same conversation.
Indonesian first
Built for businesses here: WhatsApp Business API setup, Bahasa Indonesia onboarding, and pricing in rupiah. The bot answers in 13 languages out of the box.
A human is one handoff away
Escalation is a feature, not a failure. Any bot reply can be taken over by an agent who already sees the full thread and the customer record.
The company
Who runs Soxio
Soxio is built and operated by PT Nexolab Global Innovation, a software company based in Surakarta, Central Java. Support runs around the clock for technical, billing, and general questions, on WhatsApp or by email.
Billing is monthly or annual, quoted per account. Refunds are available within 14 days for billing errors or SLA violations; setup fees and custom development are non-refundable.
- Registered entity
- PT Nexolab Global Innovation
- Operating from
- Jl. Empu Kanwa No 1 Gentan, Baki, Surakarta, Jawa Tengah, Indonesia 57556
- Product lines
- Soxio Omnichannel & WhatsApp Business API · CRM application · Call center system
- Support window
- 24/7 for technical issues, billing inquiries, and general questions.
- Data handling
- Industry-standard technical and organizational measures, described in full in our Privacy Policy.
Get started
One inbox for every chat. Live in a day.
Connect WhatsApp Business, Instagram, and your web chat. Soxio routes every message into one shared inbox, drafts the first reply with a bot you train on your own answers, and hands off to a human when someone needs one.
Quick setup · No credit card required · 14-day full access
Any questions? Chat with our admin