1. Subscription Cancellation
You may cancel your subscription to Soxio at any time through your account settings. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to Soxio's features until the end of the active subscription period.
2. Refund Eligibility
Refunds are generally not provided except under specific circumstances, such as:
- System malfunctions or sustained downtime that materially prevents use of the Service.
- Billing errors, including duplicate charges or incorrect subscription plans.
To be eligible for a refund, you must submit your request within fourteen (14) days of the charge in question.
3. Refund Process
To request a refund, please contact our support team at:
admin@soxio.idadmsoxio@gmail.com
Include your account details and a clear description of the issue.
Our team will review your request and notify you of the decision within seven (7) business days.
If approved, the refund will be processed within fourteen (14) business days and applied to your original method of payment.
4. Non-Refundable Items
The following items are non-refundable:
- One-time setup fees.
- Custom development services.
- Any services rendered prior to cancellation.
5. Changes to This Policy
Soxio reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective immediately upon posting on our website. Users are encouraged to review this policy periodically.
1. Service Delivery
Once your subscription is confirmed, you will receive access to the platform via your registered email address. There are no physical goods associated with Soxio; all services are delivered digitally.
2. Account Activation
After completing the registration process, you will receive a welcome email containing instructions on how to log in to your Soxio account.
If you do not receive this email within twenty-four (24) hours of registration, please check your spam folder or contact our support team at:
3. Access to Services
Upon successful payment, your subscription will be activated, and you will gain access to all features included in your selected plan.
If you encounter any issues accessing the platform, please contact our support team immediately.
4. Service Availability
Soxio is designed to be available twenty-four (24) hours a day, seven (7) days a week. However, scheduled maintenance or unexpected downtime may occur.
We will provide advance notice of any planned maintenance that may affect availability. In the event of unexpected downtime, we will work to restore services as promptly as possible.
5. Support and Assistance
Our support team is available to assist with any issues related to accessing or using Soxio.
You may contact us at: admin@soxio.idadmsoxio@gmail.com
6. Changes to This Policy
Soxio reserves the right to modify or update this Delivery Policy at any time. Changes become effective immediately upon posting on our website. Users are encouraged to review this policy periodically.