WhatsApp Business API · CRM · AI bot
Five channels in.One conversation out.
Soxio routes WhatsApp Business API, Instagram, Messenger, Telegram, and web chat messages into one shared inbox, with a CRM, tickets, and a bot you train on your own answers.
14-day trial · No credit card · Live in a day
Works with the channels your customers already use
- Messenger
- Web chat
- Telegram
Already running on Soxio
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Capabilities
One inbox. Six jobs it handles for you.
Connect the channels your customers already use, then let Soxio file the contacts, answer the routine questions, and surface the numbers your team is measured on.
Unified Communications Inbox
5 channels connected · 7 active conversations
Ayu Lestari
WhatsApp · Sales Anggun
Hi, I'd like to ask about shipping to Semarang for a 2 kg package.
09:38Morning, Ayu. 2 kg to Semarang is Rp24.000 via JNE REG (estimated 2 days).
09:39Can it ship today as well?
09:41Yes. Check out before 14.00 and the courier picks up today.
09:415 channels · 1 thread list · full history
Getting started
Three steps, then talk to customers from one inbox.
No migration project. Connect a channel, load the answers you already wrote, and your team is on the same screen within a day.
- Messenger
- LiveChat
- Telegram
01Connect your channels
Turn on WhatsApp Business, Instagram, Messenger, Telegram, and Livechat. Every thread lands in one list, with the history already attached.
- Customer service SOP
- 2025 price list
- Shipping FAQ
02Train it on your own answers
Upload the SOPs, price lists, and FAQs you already have. The bot replies from those documents, and asks a human the moment it is unsure.
- Sari Wijaya24
- Andi Bramantyo17
- Dewi Kartika12
03Invite the team and go live
Assign chats by workload and availability, set your SLA targets, and start reading first-response numbers from the first day.
Pricing
Pricing that scales with your team.
Start on Basic and grow from there. Every plan includes the shared inbox, the AI bot you train on your own answers, and the channels you already run.
| Plan | MikroBasicRp99.000/ month≈ Rp79.200 / month | KecilProRp549.000/ month≈ Rp439.200 / month | MenengahSilverRp1.499.000/ month≈ Rp1.199.200 / month | BerkembangGoldRp2.999.000/ month≈ Rp2.399.200 / month | CorporateEnterpriseRp4.499.000/ month≈ Rp3.149.300 / month |
|---|---|---|---|---|---|
| Human agents | 1 | 3 | 10 | 25 | Custom |
| WhatsApp account | 1 personal | 2 | 6 | 10 | Custom |
| Broadcast WA / month | 100 | 1.000 | 5.000 | 20.000 | Custom |
| AI auto response / month | 500 | 3.000 | 15.000 | 50.000 | Custom |
| Scrap G-Maps / day | 10 | 100 | 500 | 2.000 | Custom |
| Omnichannel channels | |||||
| Dedicated manager | |||||
| All advanced tools | |||||
| Support | Live chat | Live chat | Priority chat | Priority 24/7 | SLA targets |
| Start free trial | Start free trial | Start free trial | Start free trial | Contact sales |
Swipe the table to compare →
All plans include the shared inbox, the AI bot trained on your own answers, and every channel. Prices exclude VAT; cancel anytime.
Need a custom volume? Talk to salesFAQ
Questions about Soxio.
The things teams ask before they move their customer conversations over. If yours is not here, our admin replies on WhatsApp.
Most teams are live in a day. Connect a channel, upload the SOPs and price list you already have, invite your agents. There is no migration project and nothing to install on your side.
WhatsApp Business, Instagram, Messenger, Telegram, and a web chat widget for your own site. All of them feed the same inbox, so an agent never has to switch tabs to follow a conversation.
For the shared inbox, broadcast campaigns, and approved message templates, yes, and Soxio handles the API connection and template submissions for you. Single-agent teams can still start on the Basic plan with a personal WhatsApp number.
On your own material. You load SOPs, price lists, and FAQs, and the bot answers from those sources instead of generic scripts. The moment it is unsure, or the request turns complex, it hands the conversation to a human with the full thread attached.
Yes. Every plan opens with a 14-day full-access trial and no credit card required, so you can connect a channel, train the bot, and see the reporting before you commit.
Pick monthly or yearly. Yearly saves you 20%. Plans scale by agent seats, broadcast volume, and AI replies, from Basic at Rp99.000 per month up to Enterprise with custom limits and SLA targets.
Access is role-based, admin actions are written to an audit trail, and credentials are encrypted. Your knowledge base and conversation history stay inside your workspace and are never used to train another company's bot.
Still deciding? Chat with our admin
Get started
One inbox for every chat. Live in a day.
Connect WhatsApp Business, Instagram, and your web chat. Soxio routes every message into one shared inbox, drafts the first reply with a bot you train on your own answers, and hands off to a human when someone needs one.
Quick setup · No credit card required · 14-day full access
Any questions? Chat with our admin