Privacy Policy

Last Updated: February 2025

Welcome to Soxio Omnichannel!

We're excited to have you as a user of our powerful omnichannel Customer Relationship Management (CRM) application. Before you get started, please take a moment to read through our Privacy Policy outlined below.

By using our platform, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please refrain from using Soxio Omnichannel.

1. Information We Collect

1.1. Personal Information

  • Contact Information: Your name, email address, phone number, and business-related information.
  • Account Information: Usernames, passwords, and other authentication details.
  • Communication Data: Content submitted when communicating with us or other users.

1.2. Usage Information

  • Device Information: IP address, device type, operating system, and browser.
  • Usage Analytics: Usage patterns, feature utilization, and other analytical data.

2. How We Use Your Information

2.1. We use your information for:

  • Providing Services: Delivering features and functionalities.
  • Communication: Responding to inquiries and providing support.
  • Analytics: Improving services and optimizing user experience.
  • Marketing: Sending promotional materials with your consent.
2.2.

You must be at least 18 years old to use Soxio Omnichannel and create an account.

2.3.

You are responsible for maintaining the confidentiality of your account credentials.

3. Data Security and Privacy

3.1.

We take data security seriously and implement appropriate technical and organizational measures to protect your information.

3.2.

We handle your personal data in accordance with our Privacy Policy.

3.3.

You grant us the right to collect and process data related to your platform usage for service improvement and operational purposes.

4. Google Calendar API Usage

4.1.

Our application integrates with Google Calendar API for scheduling capabilities.

4.2.

We do not store, process, or share any data obtained from Google Calendar beyond what is necessary for providing the requested functionality.

4.3.

You may revoke access to your Google Calendar at any time through your Google account settings.

4.4.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy.

5. Payment and Subscription

5.1.

Certain services or features may require payment. By subscribing, you agree to pay all associated fees.

5.2.

Subscription fees are non-refundable unless otherwise stated in our Refund Policy.

5.3.

We reserve the right to modify subscription fees with prior notice.

6. Intellectual Property

6.1.

All content, trademarks, and materials on Soxio Omnichannel are the property of Soxio or its licensors.

6.2.

You may not copy, modify, distribute, or reproduce any part of the platform without explicit written consent.

7. Limitation of Liability

7.1.

Soxio Omnichannel is provided "as is" without warranties or guarantees of any kind.

7.2.

Soxio shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the platform.

8. Termination

8.1.

You may terminate your account at any time through the account closure process.

8.2.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

admsoxio@gmail.com

By using Soxio Omnichannel, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.